{"id":4667,"date":"2026-04-02T19:23:26","date_gmt":"2026-04-02T17:23:26","guid":{"rendered":"https:\/\/naturaparc.net\/terminos-y-condiciones\/"},"modified":"2026-06-17T12:55:31","modified_gmt":"2026-06-17T10:55:31","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/naturaparc.net\/ca\/terminos-y-condiciones\/","title":{"rendered":"Termes i Condicions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4667\" class=\"elementor elementor-4667 elementor-4193\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76d8411c e-flex e-con-boxed e-con e-parent\" data-id=\"76d8411c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57540ae elementor-widget elementor-widget-heading\" data-id=\"57540ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Termes i Condicions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb7c10d elementor-widget elementor-widget-text-editor\" data-id=\"fb7c10d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-path-to-node=\"18\"><b data-path-to-node=\"18\" data-index-in-node=\"0\">1. Entrades i Pol\u00edtica d&#8217;Acc\u00e9s<\/b><\/h2>\n<ul data-path-to-node=\"19\">\n<li>\n<p data-path-to-node=\"19,0,0\"><b data-path-to-node=\"19,0,0\" data-index-in-node=\"0\">Validesa estesa:<\/b> Les entrades s\u00f3n v\u00e0lides fins a 15 dies naturals despr\u00e9s de la data de visita seleccionada. Aquest marge s&#8217;atorga per cobrir inclem\u00e8ncies meteorol\u00f2giques o imprevistos personals.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"19,1,0\"><b data-path-to-node=\"19,1,0\" data-index-in-node=\"0\">Caducitat:<\/b> Passats els 15 dies del dia seleccionat, l&#8217;entrada quedar\u00e0 invalidada sense dret a reemborsament.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"19,2,0\"><b data-path-to-node=\"19,2,0\" data-index-in-node=\"0\">Descompte de Resident:<\/b> Si un resident adquireix una entrada general per error, podr\u00e0 reclamar l&#8217;abonament de la difer\u00e8ncia a la taquilla presentant el seu DNI original o certificat de resid\u00e8ncia en vigor. No s&#8217;aplicaran descomptes de resident sense la documentaci\u00f3 f\u00edsica o digital oficial.<\/p>\n<\/li>\n<\/ul>\n<h2 data-path-to-node=\"20\"><b data-path-to-node=\"20\" data-index-in-node=\"0\">2. Reserves d&#8217;Aniversari i Esdeveniments<\/b><\/h2>\n<ul data-path-to-node=\"21\">\n<li>\n<p data-path-to-node=\"21,0,0\"><b data-path-to-node=\"21,0,0\" data-index-in-node=\"0\">Dip\u00f2sits:<\/b> La reserva d&#8217;aniversari implica el bloqueig d&#8217;una \u00e0rea espec\u00edfica i recursos del parc.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"21,1,0\"><b data-path-to-node=\"21,1,0\" data-index-in-node=\"0\">Cancel\u00b7laci\u00f3:<\/b> En cas de cancel\u00b7laci\u00f3 per part del client, no es retornar\u00e0 l&#8217;import de la reserva, ja que el parc haur\u00e0 rebutjat altres sol\u00b7licituds per mantenir aquest espai disponible.<\/p>\n<\/li>\n<\/ul>\n<h2 data-path-to-node=\"22\"><b data-path-to-node=\"22\" data-index-in-node=\"0\">3. Normes de Conducta i Benestar Animal<\/b><\/h2>\n<p data-path-to-node=\"22\">Per garantir la seguretat dels nostres animals i visitants, queda estrictament prohibit:<\/p>\n<ul data-path-to-node=\"23\">\n<li>\n<p data-path-to-node=\"23,0,0\">Alimentar els animals amb menjar extern al parc. Nom\u00e9s es permet l&#8217;\u00fas de menjar autoritzat que es ven a les nostres instal\u00b7lacions.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"23,1,0\">Tocar, molestar o cridar als animals.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"23,2,0\">Fumar fora de les zones espec\u00edficament habilitades per a aix\u00f2.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"23,3,0\"><i data-path-to-node=\"23,3,0\" data-index-in-node=\"0\">L&#8217;incompliment d&#8217;aquestes normes podr\u00e0 suposar l&#8217;expulsi\u00f3 immediata del parc sense dret a reemborsament.<\/i><\/p>\n<\/li>\n<\/ul>\n<h2 data-path-to-node=\"24\"><b data-path-to-node=\"24\" data-index-in-node=\"0\">4. Menors d&#8217;Edat<\/b><\/h2>\n<ul data-path-to-node=\"25\">\n<li>\n<p data-path-to-node=\"25,0,0\">Tots els menors de 14 anys han d&#8217;estar supervisats en tot moment per un adult responsable.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"25,1,0\">El parc no es fa responsable d&#8217;incidents derivats de la falta de supervisi\u00f3 per part dels tutors.<\/p>\n<\/li>\n<\/ul>\n<h2 data-path-to-node=\"26\"><b data-path-to-node=\"26\" data-index-in-node=\"0\">5. Responsabilitat i Seguretat<\/b><\/h2>\n<ul data-path-to-node=\"27\">\n<li>\n<p data-path-to-node=\"27,0,0\"><b data-path-to-node=\"27,0,0\" data-index-in-node=\"0\">Objectes personals:<\/b> Natura Parc no es fa responsable de la p\u00e8rdua, robatori o dany d&#8217;objectes personals dins de les instal\u00b7lacions o al p\u00e0rquing.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"27,1,0\"><b data-path-to-node=\"27,1,0\" data-index-in-node=\"0\">Tancaments parcials:<\/b> Per motius de benestar animal, manteniment o seguretat (vent fort, obres), algunes instal\u00b7lacions o exhibicions podrien estar tancades temporalment sense que aix\u00f2 suposi un reemborsament parcial de l&#8217;entrada.<\/p>\n<\/li>\n<\/ul>\n<h2 data-path-to-node=\"28\"><b data-path-to-node=\"28\" data-index-in-node=\"0\">6. Drets d&#8217;Imatge<\/b><\/h2>\n<ul data-path-to-node=\"29\">\n<li>\n<p data-path-to-node=\"29,0,0\"><b data-path-to-node=\"29,0,0\" data-index-in-node=\"0\">\u00das Particular:<\/b> Els visitants poden fer fotos i v\u00eddeos per a \u00fas personal i no comercial.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"29,1,0\"><b data-path-to-node=\"29,1,0\" data-index-in-node=\"0\">\u00das Professional:<\/b> Queda prohibida la gravaci\u00f3 amb finalitats comercials o de premsa sense autoritzaci\u00f3 pr\u00e8via de la direcci\u00f3.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"29,2,0\"><b data-path-to-node=\"29,2,0\" data-index-in-node=\"0\">Av\u00eds:<\/b> En entrar al recinte, el visitant accepta que la seva imatge pugui apar\u00e8ixer de forma access\u00f2ria en material gr\u00e0fic promocional del parc.<\/p>\n<\/li>\n<\/ul>\n<h2 data-path-to-node=\"30\"><b data-path-to-node=\"30\" data-index-in-node=\"0\">7. Protecci\u00f3 de Dades (RGPD)<\/b><\/h2>\n<p data-path-to-node=\"30\">Les dades facilitades durant la compra d&#8217;entrades o reserves d&#8217;aniversari seran tractades d&#8217;acord amb la Llei Org\u00e0nica de Protecci\u00f3 de Dades per gestionar la venda i, en cas de consentiment, enviar promocions del parc.<\/p>\n<h2>8. Pol\u00edtiques d&#8217;Enviament, Devoluci\u00f3 i Desistiment<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\"><strong>Enviament d&#8217;entrades<\/strong><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Les entrades s&#8217;emeten en format digital. Un cop confirmat el pagament, rebreu la vostra entrada amb codi QR\/localitzador de manera autom\u00e0tica al correu electr\u00f2nic facilitat durant la compra. No hi ha enviament f\u00edsic ni despeses d&#8217;enviament associades.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\u00c9s responsabilitat del comprador introduir correctament la seva adre\u00e7a de correu electr\u00f2nic. Si no rebeu l&#8217;entrada en uns minuts, us recomanem revisar la carpeta de correu brossa o spam i, si no hi \u00e9s, contactar amb nosaltres per procedir al reenviament.<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal\"><strong>Devolucions i reemborsaments<\/strong><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Amb car\u00e0cter general, les entrades adquirides no admeten devoluci\u00f3 ni reemborsament un cop completada la compra, sens perjudici de la validesa estesa de 15 dies naturals descrita a l&#8217;apartat 1.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Nom\u00e9s es procedir\u00e0 al reemborsament \u00edntegre de l&#8217;import en cas de cancel\u00b7laci\u00f3 total del servei per causes imputables al parc. No es consideren com a tals els tancaments parcials d&#8217;instal\u00b7lacions o exhibicions descrits a l&#8217;apartat 5. En aquest sup\u00f2sit, el client podr\u00e0 optar entre el reemborsament o el canvi de data de visita.<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal\"><strong>Dret de desistiment<\/strong><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">De conformitat amb l&#8217;article 103, apartat l), del Reial Decret Legislatiu 1\/2007 (Llei General per a la Defensa dels Consumidors i Usuaris), el dret de desistiment de 14 dies no \u00e9s aplicable a la contractaci\u00f3 de serveis relacionats amb activitats d&#8217;esbarjo o oci quan el contracte preveu una data o un per\u00edode d&#8217;execuci\u00f3 espec\u00edfics.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">At\u00e8s que les nostres entrades i reserves s&#8217;associen a una data de visita concreta, el comprador reconeix i accepta que no disposa del dret de desistiment un cop formalitzada la compra. La validesa estesa de 15 dies i la possibilitat de canvi de data s&#8217;ofereixen de manera volunt\u00e0ria pel parc com a millora sobre les condicions legals m\u00ednimes.<\/li>\n<\/ul>\n<p data-path-to-node=\"30\">\n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Entrades i Pol\u00edtica d&#8217;Acc\u00e9s Validesa estesa: Les entrades s\u00f3n v\u00e0lides fins a 15 dies naturals despr\u00e9s de la data de visita seleccionada. Aquest marge s&#8217;atorga per cobrir inclem\u00e8ncies meteorol\u00f2giques o imprevistos personals. Caducitat: Passats els 15 dies del dia seleccionat, l&#8217;entrada quedar\u00e0 invalidada sense dret a reemborsament. Descompte de Resident: Si un resident adquireix [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4667","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Termes i Condicions - Natura Parc Mallorca<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/naturaparc.net\/terminos-y-condiciones\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Termes i Condicions - Natura Parc Mallorca\" \/>\n<meta property=\"og:description\" content=\"1. Entrades i Pol\u00edtica d&#8217;Acc\u00e9s Validesa estesa: Les entrades s\u00f3n v\u00e0lides fins a 15 dies naturals despr\u00e9s de la data de visita seleccionada. Aquest marge s&#8217;atorga per cobrir inclem\u00e8ncies meteorol\u00f2giques o imprevistos personals. Caducitat: Passats els 15 dies del dia seleccionat, l&#8217;entrada quedar\u00e0 invalidada sense dret a reemborsament. 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Entrades i Pol\u00edtica d&#8217;Acc\u00e9s Validesa estesa: Les entrades s\u00f3n v\u00e0lides fins a 15 dies naturals despr\u00e9s de la data de visita seleccionada. Aquest marge s&#8217;atorga per cobrir inclem\u00e8ncies meteorol\u00f2giques o imprevistos personals. Caducitat: Passats els 15 dies del dia seleccionat, l&#8217;entrada quedar\u00e0 invalidada sense dret a reemborsament. 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