Department of:
1. Tickets and Admission Policy
Extended validity: Tickets are valid for up to 15 calendar days after the selected visit date. This margin is provided to cover inclement weather or personal unforeseen events.
Expiration: After 15 days from the selected date, the ticket will be invalidated without the right to a refund.
Resident Discount: If a resident purchases a general admission ticket by mistake, they may claim the refund of the difference at the ticket office by presenting their original ID (DNI) or a valid certificate of residence. Resident discounts will not be applied without official physical or digital documentation.
2. Birthday and Event Reservations
Deposits: A birthday reservation involves the blocking of a specific area and park resources.
Cancellation: In the event of cancellation by the customer, the reservation amount will not be refunded, as the park will have rejected other requests to keep that space available.
3. Code of Conduct and Animal Welfare To ensure the safety of our animals and visitors, it is strictly prohibited to:
Feed the animals with food from outside the park. Only the use of authorized food sold in our facilities is allowed.
Touch, disturb, or shout at the animals.
Smoke outside the specifically designated areas.
Failure to comply with these rules may result in immediate expulsion from the park without the right to a refund.
4. Minors
All minors under the age of 14 must be supervised at all times by a responsible adult.
The park is not responsible for incidents arising from a lack of supervision by guardians.
5. Responsibility and Safety
Personal belongings: Natura Parc is not responsible for the loss, theft, or damage of personal belongings within the facilities or in the parking lot.
Partial closures: For reasons of animal welfare, maintenance, or safety (strong winds, construction), some facilities or exhibits may be temporarily closed without this implying a partial refund of the ticket.
6. Image Rights
Personal Use: Visitors may take photos and videos for personal and non-commercial use.
Professional Use: Recording for commercial or press purposes is prohibited without prior authorization from management.
Notice: By entering the premises, the visitor agrees that their image may appear incidentally in the park’s promotional graphic material.
7. Data Protection (GDPR) The data provided during the purchase of tickets or birthday reservations will be processed in accordance with the Data Protection Act to manage the sale and, in case of consent, send park promotions.
